Privacy Statement

1. General
   1. This privacy policy details the manner in which we will collect, treat and store your Personal Information.
   2. This privacy policy forms part of and is subject to the terms of use for the My Dynamics Store website (https://www.mydynamics.co.za/) (“Terms of Use”).
   3. Words and/or expressions used in the Terms of Use shall bear the same meaning in this Privacy Policy.
   4. To view the Terms of Use, please click here [insert link for terms of use].
2. Personal Information and processing

To re-iterate the definition used in the Terms of Use, “Personal Information” means personal information as defined in the Protection of Personal Information Act (Act No. 4 of 2013) (“POPIA”) and includes information by which you can be identified and which relates to you as an identifiable individual such as your name, physical and postal addresses, e-mail address, race, sex, and/or age.

“processing” shall, where the context permits, mean processing as defined in the POPIA and “process” or “processed” shall have a corresponding meaning.

• Using your Personal Information

We will use our best commercial endeavours to only use or disclose your Personal Information in the manner stated in this policy.

• The information that we collect
  • We collect and store:
    •  Personal Information using “Cookies” in accordance with our Cookie policy below. This may include, but is not limited to, information about your computer and/or any other device on which you access our Website and information about your visits to and use of our Website (including, for example, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Website navigation);
    • 4.1.2. any Personal Information which is provided to us by you when making use of our Website (including without limitation your name, your telephone numbers, your physical and postal addresses, your company information and your email address); and
    • 4.1.3. any other information that you choose to submit or provide to us.
  • Where you, in accordance with clauses 4.1.2 and 4.1.3 above, provide us with Personal Information or other information or data, you warrant that you have the legal authority, permissions and/or consents to do so.
• 5. Purpose of processing
  • We will process your Personal Information in the ordinary course of the business of operating an e-commerce website. We will primarily use your Personal Information only for the purpose for which it was originally or primarily collected. We will use your Personal Information for a secondary purpose only if such purpose constitutes a legitimate interest and is closely related to the original or primary purpose for which the Personal Information was collected. We may subject your Personal Information to processing during the course of various activities, including, without limitation, the following:
    • for operating our business;
    • for facilitating your purchase of our products;
    • for receipt of payment from you;
    • for delivery of products to you;
    • for contacting you regarding any product defect or complaint;
    • to comply with applicable law; or
    • for fraud prevention.
  • We may process your Personal Information for:
    • relationship management and marketing purposes in relation to our products and/or services;
    • marketing activities in order to establish, maintain and/or improve our relationship with you;
    • internal management and management reporting purposes;
    • insurance purposes; and/or
    • safety and security purposes.
• Cookies
  • This Website makes use of “Cookies” to automatically collect information and data through the standard operation of the internet servers.
  • Cookies are files containing information that a website transfers to your computer’s hard disk for record keeping purposes. Cookies may be used to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools.
  • The type of information collected by Cookies is not used to personally identify you.
  • We may from time to time make use of an analysis tool, such as Google Analytics, to analyse the use of our Website and to generate statistical and other information in relation to our Website. Such analysis tool may make use of Cookies and/or the information which has been collected by Cookies.
  • If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. Please note that Cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the Cookies on your browser or if you otherwise do not accept the use of the same, you may not be able to use those features, and your access to our Website will therefore be limited.
•  Disclosures of information
  • We will not sell your Personal Information.
  • We may disclose your Personal Information for legitimate business purposes, in accordance with applicable law and subject to applicable professional and regulatory requirements regarding confidentiality. In addition, subject to applicable law, we may disclose your Personal Information:
    • to our contractors and third party service providers in connection with the Website;
    • to third party Operators (including, but not limited to, data processors such as the providers of data hosting services);
    • to our insurers, underwriters and professional advisors, including our accountants, lawyers, business advisors and consultants;
    • to any third party who acquires all or substantially all of the assets or shares in our company, our Website or our e-commerce services whether by sale, merger, acquisition or otherwise;
    • to comply with the law or with any legal process;
    • to law enforcement agencies, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of your Personal Information is necessary to prevent physical harm, fraud or financial loss, to report or support the investigation into suspected illegal activity or to investigate violations of this privacy policy or our Terms of Use;
    • in order to protect and defend our rights and property or that of our customers and companies in our group; and/or
    • to any other person or entity where we have first obtained your express prior consent to do so.
  • We reserve the right to share, in accordance with applicable law, non-personal, non-individual information in aggregate form with third parties for business purposes, for example with advertisers on our Website or business associates and partners. This does not involve disclosing any Personal Information which can identify any individual consumer in any way.
  • 7.4. If we engage a third-party operator to process any of your Personal Information, we recognise that any operator who is in a foreign country must be subject to a law, binding corporate rules or binding agreements which provide an adequate level of protection similar to that of the POPIA. We will review our relationships with the operators that we engage and, to the extent required by any applicable law, we will require such operators to be bound by contractual obligations to:
    • only process your Personal Information in accordance with our prior written instructions; and
    • use appropriate measures to protect the confidentiality and security of such Personal Information.
• International data transfers
  • Personal Information that we collect may be stored, processed and/or transferred outside the Republic of South Africa.
  • Where your Personal Information is sent or transferred by us to a territory outside of South Africa, we will ensure that the relevant provisions of the POPIA, including those referred to in clause 7.4 above, are complied with as well as any other applicable laws.
  • You expressly agree to such use and/or transfers of Personal Information.
• Security
  • We implement appropriate technical and organisational security measures to protect your Personal Information that is in our possession against accidental or unlawful destruction, loss, alteration, unauthorised disclosure and/or unauthorized access in accordance with applicable law.
  • Where there are reasonable grounds to believe that your Personal Information that is in our possession has been accessed or acquired by any unauthorised person, we will notify the relevant regulator and you, unless a public body responsible for detection, prevention or investigation of offences or the relevant regulator informs us that notifying you will impede a criminal investigation.
  • Notwithstanding the above, because the Website is accessible via the internet and the internet is an inherently unsecure environment, we cannot guarantee the security of information (including, without limitation, your Personal Information) you send or transmit to us online (including that it will not be intercepted).  As such:
    • you send or transmit information (including, without limitation, Personal Information) to us online at your own risk; and
    • we cannot be held liable for any loss of privacy or Personal Information occurring during the course of such transmission. 
• Your access to the Personal Information retained by us
  • 10.1. You may have rights under South African and other laws to have access to your Personal Information and to ask us to rectify, erase and/or restrict the use thereof. You may also have rights to object to your Personal Information being used by us, to ask for the transfer back to you of your Personal Information which you have made available to us and/or to withdraw your consent to the use of your Personal Information.
  • Please be advised, however, that your rights as set out above may, in certain circumstances, be limited if we have legal grounds to process your Personal Information or if your access thereto would interfere with the privacy of others or would result in a breach of confidentiality. If we refuse you access to your Personal Information, we will provide you with written reasons for the refusal.
  • We may charge you a reasonable fee to cover our administrative and other costs in providing information (including your Personal Information) to you. We will not, however, charge you for simply making a request or for making any corrections to your Personal Information.
• Retention of Personal Information

We will not retain your Personal Information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

1. Data Minimisation

We will restrict our processing of your Personal Information to data which is sufficient for the fulfilment of the primary and applicable legitimate purpose for which it was collected.

1. Accuracy of information
   1. The Personal Information provided to us should be accurate, complete and up-to-date. Should your Personal Information change, the onus is on you to notify us of the change and provide us with accurate and update to Personal Information.
   2. As such, if your Personal Information does change, please let us know and provide us with all of the changes as soon as reasonably possible to enable us to update it on our system.
2. Third party websites

Our Website contains links to other websites. Please note that we are not responsible for the privacy practices of third party websites or the manner in which they use cookies. We accordingly advise you to read the privacy statements of each website you visit which collects Personal Information.

1. Direct marketing
   1. We may process your Personal Information for the purposes of providing you with information regarding services that may be of interest to you. You may unsubscribe for free at any time.
   2. If you currently receive marketing information from us which you would prefer not to receive in the future please email us at unsubscribe@pharmadynamics.co.za.
2. Changes to this Privacy Policy
   1. We reserve the right to modify this policy at any time, so please review it frequently.
   2. If we decide to change our privacy policy, we will post any such changes to this page.
   3. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
   4. The amended privacy policy will supersede and replace any previous policies with effect from the date on which it is posted on our Website.
3. Contact

If you have any questions, suggestions or complaints regarding our privacy policy or our treatment of your Personal Information, please write to us by email at popi@pharmadynamics.co.za.